What is a Community Moderator?
Community Moderators are super-users of the Zendesk family of products that use their real-world Zendesk experience to help other members of our community succeed. They all use Zendesk in their professional lives, as Admins, developers, Zendesk Partners, or consultants.
What do Community Moderators do?
They volunteer their time to answer questions in our community, share valuable tips and skills, and help other users. They do this by participating in community conversations on a daily basis, as well as contributing to special events such as our Q&A-style conversations.
Moderators also keep an eye on things, and help keep the community running smoothly. They help us to remove spam posts, flag things that need attention from the Zendesk Community Managers, and give us valuable feedback to help shape the Zendesk Community Experience.
Who can be a Community Moderator?
What we look for are individuals with experience using Zendesk products and tools - bonus points if you have expertise in a particular area of the product. Moderators answer questions in writing, so good writing skills, be oriented to problem solving, empathetic, friendly, and helpful.
While most of our users' questions are in English, we're always looking for more help to support our global audience.
Why should I join the Community Moderator program?
Community Moderators receive some unique and valuable perks for being a part of the program, including:
- Recognition as a Moderator in the community
- Exclusive Moderator swag
- Private Moderator Slack channel for connecting with fellow Moderators and the Zendesk Community Team
- Sponsored Zendesk testing account for work as a Moderator
And more!
We're always on the lookout for new Moderators to join the team! If you're interested in becoming a Community Moderator or know of someone in the community who would be a great Moderator, you can apply here: Community Moderator Application
Meet our Community Moderators!
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Comments
0 comments
Article is closed for comments.